How to Reduce Patient Leakage - GetReferd
09 Jan 2019

How to Reduce Patient Leakage

Patient leakage denotes the process of patients seeking out or being referred out of network by healthcare providers. Ways to reduce patient leakage can return a significant gain on revenue for healthcare providers. Accordingly, patient leakage is sometimes known as network leakage or referral leakage.

Patient leakage is estimated to reduce as much as 20 percent of a health system’s revenues every year. It occurs when patients move from an in-network primary care physician (PCP) to an out-of-network specialist or laboratory, imaging, or ancillary service.

There are many reasons why patients aren’t getting to that next step in care:

  • clinical specialties
  • capacity constraints
  • geographic proximity
  • narrow network exclusions
  • patient preference

A typical scenario: A patient is at the doctor’s office, and the physician orders an MRI for the patient. The GP/receptionist prints the referral letter out, hands it to the patient, and tells the patient they can go wherever they want to get that test; instead of setting an appointment while the patient is in the office.

Patient Leakage - GetReferd - how to avoid patient Leakage
How to Reduce Patient Leakage

That lost appointment, or even a referral that results in a patient no-show, can cost the hospital system, currently, only 54% of patient referrals become appointments. But beyond the lost revenue, the missed appointment may mean a worsened clinical outcome for that patient, and potentially a deteriation of their health.

If the referral appointment for the patient is created while he/she is at the GP or specialist’s office, increases the likelihood that the patient will attend that appointment. The challenge of this comes by the increased workload on of making calls, printing letters and other manual tasks increase this challenge. Hospital call centers are already extremely busy, and in many hospitals, they are not always just responsible for scheduling, but they’re responsible for all of the pre-registration tasks that have to happen before the patient arrives, such as pre-tests, insurance checks, etc.

How to Reduce Patient Leakage - GetReferd

GetReferd addresses the challenges of scheduling patients and coordinating care more effectively with its cross-platform and web-based, closed-loop referral management solution.

GetReferd’s unique closed loop referral process converts 100% of your referrals into appointments in real time, reducing administration and greatly improving your patients’ experience.

Technology, when deployed in the right way, can have a profound effect on services. Making them more accessible, vastly more efficient and significantly more productive. At GetReferd we design consumer-focused applications that engage patients the way other patient-facing solutions can’t.

About Author

Craig Ellis

Head of Sales Engineering, with a passion for Healthcare, CRM, Business Development, New Technology, Marketing and Gadgets. Business Technology Professional, working in the SaaS Industry for GetReferd, Healthcare Software - Closed Loop Referral Management. Helping healthcare organisations to connect General Practioners to Healthcare Organisations, for referring their patients in real-time, scheduling appointments and creating a better patient experience.

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